Contact Us
Whether you've spotted an outdated free spins offer, want to ask why a casino sits where it does in our rankings, or just have feedback on the site, this is the page for it. Online Casinos is run by people who read every message that comes in, and we'd rather hear from you directly than have you guess at an answer.
What we can actually help with
We're a review and comparison site, not a casino operator. That shapes what we can and can't do for you:
- Questions about how we rated or ranked a specific brand, including Betninja, WinnerIsland, Cashed, SlotsGem or any of the other operators featured on this site
- Corrections — if a free spins offer, bonus amount or wagering condition has changed since we last checked it, tell us and we'll verify and update it
- General feedback on the site, our comparison tables or how we present bonus terms
- Requests to have a Canadian-facing casino considered for review
What we can't do is manage your player account, process a deposit or withdrawal, resolve a dispute over a bonus you've already claimed, or override a casino's own terms and conditions. Those matters sit with the operator you signed up with, and each casino's support team — usually reachable through live chat or email from within your account — is the right first stop.
Before you reach out, a few things worth checking
A good number of messages we receive have answers already sitting on the site, so it's worth a quick look first:
- If your question is about eligibility, deposit limits, self-exclusion tools or gambling safely in general, our Responsible Gambling page covers the practical side of that
- If you want to understand how affiliate links, commissions and our editorial independence work together, that's explained on our About Us page
- If you're after the legal fine print around using this site, that's all laid out in our Terms and Conditions
How we handle what you send us
Any details you share with us — your name, email address, or specifics about a casino experience — are used only to respond to your query. We don't sell contact information or pass it to the operators we review. If your message relates to a rating, a bonus term or a factual error on the site, we'll look into it and correct anything that no longer holds up, since keeping information current for Canadian players is the point of the site in the first place.
A note on commercial relationships
Online Casinos may earn a commission when readers sign up with a casino through links on this site. That arrangement never decides how a brand is scored or where it sits in our tables, and it has no bearing on how we treat your enquiry — feedback that reflects poorly on a top-ranked operator gets the same attention as feedback about any other listing.
What to include in your message
To help us get back to you with something useful rather than a generic reply, it helps to include:
- The name of the casino or page your question relates to
- Whether it's a factual correction, a general question, or feedback on the site itself
- Any relevant detail — for example, the specific free spins offer or bonus term you think has changed
We read every message, and we'd rather take the time to get an answer right than send back something vague. If your query turns out to be about your own account, balance or a bonus already credited, we'll point you toward the operator's own support channel, since that's where account-specific issues need to be resolved.