| Municipality |
Process Changes |
Online Resources |
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Abbotsford
23/11/2020
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Facility Closures
- City Hall will be offering in-person appointments for select services starting on July 6, 2020. Cashiers remain open and do not require an appointment. Please call the appropriate department to set up an in-person appointment, before arriving at City Hall.
- Appointments are for one person only.
Council Meetings and Public Hearings
- City Council is continuing to conduct council meetings and the public can view these meetings online at abbotsford.ca/watchcouncilonline. Thank you for your cooperation as we work to keep everyone healthy and safe.
- Public Hearings are continuing as scheduled. A new format is in place to adhere to the Provincial Government’s 2 metre physical distancing and 50 person maximum gathering requirements.
- Public attending Public Hearings and/or Council Hearings should follow the directional signage and sit only in designated areas. Feedback from the public can be submitted electronically to the City Clerk at cityclerk@abbotsford.ca or by mail to: City Clerk, City of Abbotsford, 32315 South Fraser Way, Abbotsford, BC, V2T 1W7. Please note that all submissions are a matter of public record.
Applications and Permits
- Development Inquiry Meetings (DIM) are proceeding online. See here for the link.
- Development application reviews are continuing, including receiving new applications. Applications that don’t involve large plans can be submitted via an overnight drop box, with larger plans being accepted via couriers.
- Council approved file extensions to Dec. 23rd, 2020 for ALL Development Applications that have already exercised extensions delegated to the General Manager of Planning & Development Services under the Development Application Procedures Bylaw.
- Legal documents are being received via couriers, they are then processed and sent out electronically to the solicitors, with hard copies following via mail.
- New building permit issuance will not be available for pickup at City Hall. A draft of a building permit conditions will be emailed to the applicant for the applicant to review and confirm in writing (email is acceptable) that they acknowledge the terms and conditions of the permit. Upon receipt of the written confirmation, staff will issue the applicant the building permit via email.
Inspections
- Building Inspections can continue to be booked or cancelled via the City’s website.
- City staff may not attend to all inspection requests in person and may complete inspections by using alternative methods (i.e. such as field reviews from registered professionals). When staff perform an inspection, social distancing protocols must be followed and the inspector may ask for the building to be vacated prior to performing the inspection (rescheduling of the inspection may be necessary). If an inspection request will not be attended to by City staff, applicants will be contacted directly to outlined next steps. Where possible, we recommend that supporting documents for inspections be emailed directly to the building inspector.
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City Services Updates
Planning & Development Services Bulletin
Service Delivery Changes Bulletin
Service Delivery Changes Bulletin- July 2020
Service Delivery Changes Bulletin- September 2020 |
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Burnaby
23/11/2020
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Facility Closures
- NEW The City of Burnaby is restricting public access to City Hall until further notice. The City is asking all members of the community to use the following alternatives while the public health order is in place:
- NEW As announced by BC’s Provincial Health Officer on November 19, 2020, masks are now required for everyone in all public indoor settings and workplaces. This order impacts all indoor spaces in City of Burnaby facilities, including recreation centres, libraries and cultural facilities. People who cannot put on or remove a mask on their own are exempt.
Council Meetings and Public Hearings
- Virtual Public Hearing procedures will allow for written submissions, electronic/virtual participation and phone conferencing. Full details are available here.
- Effective June 1, all Committee, Commission and Board meetings will be reinstated and Public Hearings will be conducted virtually. Council meetings are proceeding as per schedule.
- NEW To ensure the public is able to continue to observe the work of City Hall, livestreaming has now been expanded to include all Committee meetings.
- Council meetings are proceeding. Updates to the meeting schedule will be posted on the Calendar of Events.
- NEW Public attendance at Council and Committee meetings has also been temporarily suspended.
Applications and Permits
- In regard to requests for meetings, we encourage members of the public, applicants and consultants to make every effort to maintain social distancing and to use telephone and email as the primary communication tool with the City.
- We encourage all applicants to submit their applications digitally wherever possible, or to courier applications to City Hall, which will be processed by our Mail Room.
- All permit applications must be dropped off at the front door of City Hall except as noted below. Staff will send you notification of acceptance and invoice for the fees by email. You can make the payment online or drop off the cheque with the invoice at the front door of City Hall.
- All permit pick-up will be by appointment only. Appointments can be booked by calling 604-294-7130. Only one person (the authorized agent or owner) will be allowed to pick up the permit.
- Applications for electrical, plumbing and gas permits can be submitted by email at permits@burnaby.ca or fax at 604-294-7986. We will email you the invoice and you can pay on line. Permits will be sent by email.
- For further information on application procedures, enquiring parties can contact our Front Counter staff at 604-294-7400 prior to scheduling any appointment to make applications. Further information will also be provided on the release of permits and applications such as PPA, Subdivision and Building Permits.
Inspections
- You can contact the inspectors by calling 604-294-7130 between 8 am and 8:30am only.
- For all requests for inspection please call 604-294-7130 between 8:30 am and 3:00 pm and make sure you provide the permit #, site address, type of inspection and site contact name and mobile phone #. Please do not send email to book inspections.
- No inspections will be carried out to occupied private homes (including occupied new homes), care homes, senior homes and medical facilities.
- Social distance of 2 m. must be maintained during all inspections including in the man-lift at the construction site or inspection will not be carried out.
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COVID-19 Updates
Permit & Inspection Services during the COVID-19 Outbreak |
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Chilliwack
23/11/2020
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Facility Closures
- City Hall has been temporarily closed to the public.
Council Meetings and Public Hearings
- The Regular Afternoon Meetings of Council will continue as scheduled.
- Council meetings will be broadcast live on the City of Chilliwack website via the following link: www.chilliwack.com/live for view by the public.
- Public Hearings are proceeding with options for virtual participation. Comments can be provided via written submissions by mail or email up to 4:00pm the day before the Public Hearing, or live during the meeting by phone or video call. Registration is done by calling 604.793.2700 when the hearing begins.
- Council passed a resolution to close meetings to the public for the duration of the public health emergency.
- Rezoning applications that are consistent with the Official Community Plan, development variance permit applications, temporary use permit applications, and liquor licensing referrals are now proceeding under an alternate public input and approval process, whereby public notifications will be the same as the current process, signs will still be posted on site, notifications will be sent to property owners within 30 m of the proposed development, and notices will be printed in the newspaper.
- Affected parties will be able to provide input to Council by written submission only.
- Notifications and signage will state that written comments are to be submitted by 4 p.m. on the Monday before the item is to be considered by Council.
Applications and Permits
- The Planning Department will continue to receive and process applications.
- Staff can receive applications digitally, by courier, or by drop-box at the front of City Hall.
- A drop-off box has been set up at the main entrance for Correspondence and BP submissions.
- Land Development application reviews are continuing and applications can be submitted via courier only.
- The City is receiving applications that don’t involve large plans via an overnight drop box, larger plans are only accepted via couriers.
- Legal documents are being received via couriers, they are then processed and sent out electronically.
- Development Inquiry Meetings (DIM) are proceeding online.
- Building Permits are being issued. Payment done by cheque, Visa or electronically. Issued building permits can be picked up at main entrance or delivered to the site by a building inspector.
Inspections
- Building Inspections are proceeding, physical distancing procedures in place.
- Building Dept staff are available by phone or email and plan reviews are ongoing.
Other Changes
- City staff will continue to be accessible via phone, email, and virtual meetings.
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COVID-19 Updates
Temporary Process for Incoming Building permit Applications |
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Coquitlam
23/11/2020
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Facility Closures
- Appointments will no longer be required for City Hall, Animal Shelter, Archives and the Town Centre Fire Hall as the City shifts to Stage 3 of its reopening framework (see below).
- Please note: expect queues due to the controls in place to limit the numbers of visitors and how they access the facilities. City Hall is closed to walk-in visits, but staff are accessible via phone/email.
- NEW Please note that the City of Coquitlam, consistent with the Provincial Health Officer (PHO) recommendations, expects that all people entering City facilities wear a mask.
Council Meetings and Public Hearings
- Regular Council meetings will proceed as scheduled to allow City Council to make any decisions needed to support the City’s response to the current pandemic situation. Physical distancing measures have been put in place.
- All Council meetings are broadcast live and also available archived online at coquitlam.ca/webcasts. Meetings can also be viewed through the CoquitlamConnect app.
- Public Hearings will continue to be held virtually, with remote participation available by phone or online by Zoom.
Applications and Permits
- Development application reviews are continuing with a focus on existing in-stream applications.
- Staff are accepting drawing re-submissions digitally; applicants should email their file manager directly. At this time, staff are unable to receive paper applications or drawings.
- New development applications can be submitted digitally.
- The application must be complete with all required information. An invoice will be issued for any fees.
- The City is accepting new Building Permit submissions by paper or digitally for:
- The application must be complete with all required information (completed application form; agent authorization; a current land title; full drawings; and a cheque or credit card payment).
- For major Building and Plumbing Permit applications, please contact your file manager to discuss prior to submission.
- EPlan – Customers registered in the EPlan program will be able to continue as they have in the past. Upon issuance, all EPlan documents will be delivered to customers via email. Those not registered in the EPlan program are encouraged to arrange for a digital application after speaking to your File Manager or the Building Front Counter Supervisor at 604-927-3962.
- Planning applications: 604-927-3430 or planninganddevelopment@coquitlam.ca
- Building or plumbing permit applications: 604-927-3441 or permits@coquitlam.ca
- Many online services listed at www.coquitlam.ca/eservices, including:
- Business licence renewals;
- Bylaw enforcement ticket payments and disputes;
- Council meeting minutes, agendas and videos;
- An interactive QtheMap with zoning, facilities, parks, aerial photos and property details;
- The Property Inquiry System for property assessments, legal descriptions, utility and tax levies;
- myCoquitlam for secure online access to utility, tax and dog licence accounts; and
- Inspection scheduling through the WebPermits tool.
Inspections
- Inspections are continuing and inspectors are working remotely as much as possible. Additional requirements for inspections have been put in place to ensure compliance with public health guidance.
- To ensure staff safety and appropriate social distancing we have implemented the following guidelines:
- No inspections are to be done on a home or building that is occupied;
- We request that the area or floor of the building be cleared of all workers other than those essential for the inspection;
- On large projects with a Construction Safety Officers (CSO’s) the City will require a copy of the site safety plan prior to attending;
- If Inspection staff do not feel safe conducting an inspection, then they are to postpone the inspection until adequate measures are put in place. They are to document this and we will reschedule as appropriate.
- We encourage applicants to book their inspection online. Visit coquitlam.ca/webpermits.
Construction Hours
- Bylaw Enforcement Officers, Building Inspectors and the Construction Site Officer will not enforce the Noise Bylaw to allow the extension of construction hours until 9pm, Monday to Friday, and until 8pm on Saturday.
- This is conditional on the site strictly adhering to the Orders issued by the PHO and following the protocols put in place in regard to construction sites, and that all efforts are made to minimize the noise impacts during extended hours.
Other Changes
- Staff are encouraging all applicants to use an online file Transfer (FTP) service as email inboxes have a storage capacity limit.
- The City has implemented a two-stage Performance Security to assist development applicants with cash flow during the pandemic and economic recovery
period.
- Stage 1 – Collect 25% of the Performance Security at 4th Reading/DP Issuance.
- Stage 2 – Collect the balance of 75% Performance Security at Building Permit issuance or
subdivision final approval if creating single-family lots.
- A new performance agreement will outline the new two-stage security deposit process
and will be registered on the subject property title by a restrictive covenant.
- The deadline for this interim policy January 1, 2021, when the policy would expire or be
extended by Council
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Development Services Bulletin #1 (revised)
Development Services Bulletin #2
Development Services Bulletin #3 (revised)
Erosion & Sediment Control Memo
Development Services Bulletin #4
Development Services Bulletin #5
Phased Reopening Framework |
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Delta
23/11/2020
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Facility Closures
- City Hall has reopened to the public.
- Beginning October 1, 2020, face masks will be required in all City of Delta facilities, including City Hall. With some exceptions, face masks will be mandatory when entering, exiting, and moving around the common areas of all City of Delta facilities except during activities where wearing a mask is unfeasible.
Council Meetings and Public Hearings
- City Council Meetings are continuing and development-related reports are proceeding.
- Public hearings have resumed with options for residents to participate virtually by Zoom or by phone.
- Council voted to reduce pressure on the development industry and provide financial relief to applicants by extending third reading of all applications involving a zoning amendment to January 15, 2021 and waiving fees for extensions.
Applications and Permits
- New land development and building permit applications are being accepted, and complete applications can be submitted just outside of City Hall, where a drop-box is available for paper application forms and plans.
- Council approved the implementation of the CentralSquare Canada Software Inc. Electronic Permit Submission software, allowing residents to apply and pay for new permits electronically.
- Applicants are encouraged to contact the Applications Centre by email at cpd@delta.ca and staff will respond as soon as possible. The City is encouraging all communication to occur via phone and email.
- The City continues to offer a full suite of services online. The following services are still only available online, through electronic or virtual means, with staff working remotely to serve the public:
- Planning and Development services (e.g. building permits, land use applications, building inspections);
- Engineering service requests;
- Business Licences and Dog Licences;
- Tree Cutting Permits and Soil Deposit Permits;
- Other property inquiries or permits;
- Property Use and Compliance (Bylaws) calls;
- Parks and Recreation program registration and inquiries; and
- Freedom of Information requests.
Inspections
- Building and plumbing inspections will still be conducted, however, it is requested that people vacate the site while the inspection is occurring.
Other Changes
- The City of Delta has launched a new online community engagement platform, Let’s Talk Delta, including a variety of feedback methods including surveys, polls, discussion forums, and question and answer boards. The platform will be used in conjunction with current community engagement methods, offering residents an additional way to interactively engage with the City. Visit https://letstalk.delta.ca/
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COVID-19 Updates
Homes & Development
Community Planning & Development Services Bulletin |
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Langley City
23/11/2020
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Facility Closures
- Langley City Hall will continue to operate, but the public is restricted until further notice. The public is advised to make an appointment for services by calling 604-514-2800 or emailing meeting@langleycity.ca. For online payment options, click here.
- City Hall 1st floor (Finance Department) is now open to the public for tax and other payments.
- NEW As per November 19, 2020, Public Health Orders, the public is required to wear masks in all indoor public settings, including Langley City Hall.
Council Meetings and Public Hearings
- As a pilot, the City of Langley held its September 14th Regular Council meeting on-site in Council Chambers with the opportunity for members of the public to attend on-site to view the proceedings.
- COVID-19 measures have been implemented including physical distancing, plexiglass barriers, and occupancy limits for the Council Chambers (maximum occupancy 19), the foyer outside of the Council Chambers (maximum occupancy 8), and the CKF Meeting Room (maximum occupancy 8).
- Public seating in the Council Chamber and CKF Room is filled on a first come first served basis. If the maximum occupancy limit is reached in the Council Chamber, you will be invited to view the livestream of the Council meeting in the CKF Room. Once maximum occupancy limits have been reached for both rooms, staff will be unable to accommodate any more people on site to view the meeting and a sign advising of this will be posted outside of City Hall.
- NEW The City is once again scheduling Delegations and Community Highlights to attend electronic Regular Council meetings.
- The Regular Council Meeting will be livestreamed and may be viewed by visiting this page .
- The proceedings of open Council meetings will be recorded and posted to the City’s website for information
- As a temporary measure, Public Hearings will be held by electronic means as permitted under Ministerial Order M139. Members of the public will be able to provide comments via Zoom Webinar or by written submission.
- For details about how to participate in virtual Public Hearings, click here.
- NEW Committee, and Task Group meetings will, for the time being, continue to be held electronically.
Applications and Permits
- Building permit applications (all types) can continue to be made; however, completed applications will only be accepted by dropping off the drawings and required documentation into the bin provided at the North entrance of City Hall. Should there be any missing documentation, the applicant will be contacted by email.
- Until further notice, we are cancelling all pre-application meetings. Please email inspections@langleycity.ca or phone 604.514.2804 for any questions or concerns.
- Any questions or inquiries regarding building permits and licences can be emailed to inspections@langleycity.ca or you can contact us at 604.514.2804.
Inspections
- All inspections for business licence and occupied single-family dwellings will pause until further notice. This includes large publicly occupied buildings and secondary suite inspections. Inspection requests will be reviewed at the start of each day and those inspections which will not be carried out will be notified.
- If City inspection staff attend a job site and people in proximity to the inspection are presenting any signs of any illness, the inspection will not be conducted.
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COVID-19 Updates
Langley City COVID-19 Safety Plan (June 2020) |
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Langley Township
23/11/2020
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Facility Closures
- Township Civic Facility is closed to the public.
- Township staff continue to conduct business by email, telephone, including conference calls, or where necessary, by appointment while the Civic Facility is not presently accessible by the public. Online Services are also available.
- NEW The Township of Langley is requiring all visitors to wear masks within its facilities, as maintaining physical distancing may not be possible at all times.
Council Meetings and Public Hearings
- In response to the COVID-19 pandemic and physical distancing measures, Township of Langley Council has moved to electronic Council meetings. Regular Council meetings and public hearings are being held with Council members participating remotely. View the council calendar for upcoming Council meeting dates.
- Council meetings are available online and onsite with limited public seating. Visit tol.ca/councilagendas.
- The Township of Langley encourages the use of masks in common public areas within its facilities, as maintaining physical distancing may not be possible at all times.
- Regular meetings for the Purpose of a Public Hearing: Written submissions are encouraged as attendance will be limited. Relevant background material may be viewed here and submitted by email.
- To ensure continued efficient processing of development applications during the Covid-19 pandemic restrictions, Township of Langley Council approved amendments to its development procedures to:
- Waive requirements for a public hearing for rezoning applications that are consistent with the OCP;
- Temporarily suspend the requirement of a Developer held Public Information Meeting; and
- Provide for written submissions, unless a public hearing is specifically required pursuant to provincial regulations.
Applications and Permits
- Engineering and Community Development customer service counters at the Civic Facility are closed for in person transactions. Staff will be available via phone or email.
- Small Community Development and Building Permit related applications can be deposited in the drop box outside the main first floor entrance at the Township Civic Facility. Larger applications may be submitted by appointment only. To schedule an appointment, contact:
- Building Permits – Permits Licence and Inspection Services at 604.533.6018
- Rezoning, Subdivision, and Development Permits at 604.533.6034
- Engineering related permits can be submitted via email to enginfo@tol.ca
- Staff continue to process applications and inspection requests, but are changing the way we deliver service. Staff will contact applicants regarding next steps related to fees, documentation, issuance and inspection delivery.
Inspections
- Continue to book required inspections, but be aware that some building inspections are currently suspended. This does not alleviate the requirement for inspections to occur.
- All building inspections on occupied buildings are currently suspended. This includes single-family dwellings, secondary suite inspections, business license inspections and publicly occupied buildings.
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COVID-19 Recent Updates
Community Update on the Township of Langley’s COVID-19 Response and Restart |
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Maple Ridge
23/11/2020
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Facility Closures
- NEW On Monday, October 5 at 8:00 am, the Finance and consolidated Building, Planning and Engineering service counters at City Hall reopened to the public. COVID-19 site safety guidelines have been developed and are compliant with WorkSafeBC requirements to ensure the safety of staff and customers.
- Access to City Hall will be through the east entrance closest to the RCMP detachment, with the exit on the west side of the building beside the Business Tower and Library.
- Staff will greet each visitor, conduct a COVID-19 questionnaire, obtain contact tracing information and provide hand sanitizer and a mask, which must be worn while inside City Hall.
- Plexiglas barriers have been installed at the customer service counters, in accordance with public health guidelines.
- Visitors who wish to meet with a specific staff member are required to phone ahead and book an appointment so that a time and space can be arranged to provide a safe, physically distanced meeting environment.
Council Meetings and Public Hearings
- Council members are attending Council meetings remotely. Applicants are participating remotely. All Council meetings can be viewed from our web site.
- In addition to attending in person, the City is also offering an online meeting tool to allow the public to participate virtually, if preferred. In order to participate virtually, public is required to register using the Webex participation link. Using Webex, questions from the Public during Question Period of the Regular Council Meeting and/or Community Forum of the Committee of the Whole Meeting can be facilitated via email to clerks@mapleridge.ca and/or via the whisper to the host function through the Webex meeting.
- The Advisory Design Panel meetings will be held remotely.
Applications and Permits
- Staff remain available by phone and email. Packages can be left at a large drop box at the east entrance of City Hall. Larger packages can be delivered by calling (604) 467-7311 and a staff person will receive the package at the door.
- Requests for in person meetings are not being accommodated. Staff are encouraging all applicants to work electronically or by telephone with their file managers.
- Click here to submit building permit Applications. This service is being provided at this time to deal with the current COVID-19 issue, to ensure we can maintain business operations.
- This is intended for application sizes exceeding 10 MB. All drawings sealed by Architects and Engineers must be colour copies with drawings packaged separately then documents and in PDF format.
- This link will take you to the Guide for the use of this system. Permit applications 10 MB or less in size are to be emailed to permitapplications@mapleridge.ca.
- Applicants can check Building Permits online using the City’s website.
Inspections
- Click here to request an inspection. This service is for all permit types and is currently replacing the 24 hour inspection phone line. For electrical inspections and gas final inspections you will now be completing the declaration on-line as part of the request process. Once the request has been scheduled in the system you will receive a confirmation email.
- Inspections can be booked via email to Inspection Requests or by phone at 604-467-7380 or fax at 604-467-7461.
- Click here to view the Daily inspection schedules for all permit types issued by the building department, and to find out if your inspection will be in the morning (am) or afternoon(pm).
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COVID-19 Information
Building Department Bulletin
Building Department Bulletin #2
Guide to eServices
Electronic Permit Submission Guide
Maple Ridge BC Restart Plan Update and Available Online Services |
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Mission
23/11/2020
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Facility Closures
- The Municipal Hall will is now open with access from the North entrance only.
- Please wear a mask while visiting all District facilities.
Council Meetings and Public Hearings
- City Council meetings are still occurring, with some members of council and staff joining in by conference call.
- During the COVID-19 crisis, in general, Public Hearing and Information Sessions will be waived as a safety measure to lessen the potential spread of the virus. Depending on the complexity of the application, there may be a need to invite the public into Council Chambers for an in-person hearing or information session. This is determined on a case by case basis, and date and time will be included in the Notice of Public Hearing.
- When an in-person Public Hearing or Information Session in Council Chambers is held during the COVID-19 crisis, the following safety measures will be in place:
- Maximum capacity of 20 people within Council Chambers at any time (this is including Council and staff)
- There will be no space for people to watch the proceedings inside Chambers other than Council, staff and the media
- Sign-up sheets will be used for those wishing to speak, 5 minutes at a time, no limit on number of times to speak but must be new information
- People will be asked to wait outside the building in a physically distanced queue for their turn to speak
- Approximately 5 people at a time will be invited in the building to line up and wait their turn to speak to Council, all the while social distancing
- We encourage people to bring tablets, smart phones, etc. to watch and/or listen to the proceedings while waiting outside to speak.
- Written submissions are encouraged, as attendance will be limited.
Applications and Permits
- Applications still being accepted, development applications are still moving forward and complete applications are now being accepted online.
- If you are submitting forms and/or documents to either the Development Services Department (Planning, Inspection Services, and Bylaw Enforcement) or Engineering, please note that in many cases, these may be submitted by email to the appropriate area, as below:
- If your submission can not be emailed, please place it off in the “Drop Off” bin set up at 7337 Welton Street. Please ensure that your submission is clearly labeled with the following information:
- Your name
- Your contact information
- Staff contact or Department
- Reference (i.e. file number, building permit number, property address, business name, etc.)
- Picking Up:
- If you have been in contact with a staff member and have arrangements to pick up plans or documents, your pick-up item(s) will be placed in the pick-up bin and it will be clearly marked with your name.
- Residents can send documentation via email as well as dropping off any applications and drawings in the front vestibule, as outlined above in the submission instructions.
- Plans will be quarantined for 5 days if received in person via the drop off vestibule; then they will be processed as usual.
- Payments can be left secure drop box that is also located in the front vestibule.
- Staff will continue to serve the public via phone and email.
Inspections
- The inspection services department is operating.
- Inspections are still being booked but with some precautionary measures in place. These include:
- Inspectors will be completing all inspections with gloves to protect themselves and others.
- No one is to be on site when the inspector arrives; if there is someone onsite the inspection will not be completed that day/will be rescheduled for another day.
- All required paperwork (field reports, schedule B/C-B, etc.) are to be emailed to inspections@mission.ca, 24 hours prior to the inspection; alternatively, the original plans can be left on site, or they can be dropped off at our office.
- No inspections will be done on buildings that are occupied.
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COVID-19 Updates |
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New Westminster
23/11/2020
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Facility Closures
- City Hall is open for drop-in services.
- NEW As per the November 19, 2020 Public Health Orders, masks are now mandatory in all indoor settings.
- Please be advised of the new protocols and procedures for visitors coming to City Hall:
- Visitors for drop-in services must enter and exit from the rear entrance.
- Visitors must check-in with attendance immediately after entering. you will be directed to the appropriate departmental queue based on the nature of your visit.
- Visitors will queue in the front lobby in one of three lines (Development Services, Cashier and Utilities, or Engineering Services). Please wait until your are directed to proceed to the appropriate front counter area.
- Visitors who have pre-booked appointments must use the south entrance on the ground floor unless otherwise directed.
- Please follow all signage and circulation patterns.
- The wearing of facemasks is strongly encouraged.
- Anyone who is feeling unwell should stay home.
- The public is strongly encouraged to continue to pre-book appointments. Booking appointments in advance will allow staff to provide a better customer service experience and serve you more efficiently. Please call 604-521-3711 to book an appointment. Note that many services can also be completed online.
Council Meetings and Public Hearings
- Virtual Council Meetings are being held, with participants attending remotely, to enable City Council to make decisions needed to support the City’s response to the pandemic situation and conduct City business.
- Only applications (including Pre-Application Reviews) which require an Official Community Plan amendment or
are outside the City’s established land use policy framework will be required to present to the Land Use and Planning Committee.
- Only applications which require an Official Community Plan amendment or are quite inconsistent with other City policies are required to present to the Advisory Planning Committee. In such cases, meetings will be held with staff and the commission
attending virtually and/or using physical distancing protocols; the meetings will be live-streamed; and all
feedback will be accepted by the public by virtual meeting, or by letter or email prior to the meeting.
- For all rezoning applications, City-led consultation will be conducted in addition to required applicant-led public
consultation. Staff would present the results of the City-led consultation to Council with a recommendation to
waive (for projects consistent with the OCP) or to hold a public hearing.
- Under the new interim process, applications will be able to proceed to committee review and public consultation if they address one of Council’s strategic priorities (e.g., affordable and rental housing, non-profit child care, or reconciliation) and/or will generate relatively low public interest, and do not require an amendment to the Official Community Plan.
- Once the interim development review process has been tested and adjusted, a broader range of applications will be able to move forward for committee review and public consultation.
Applications and Permits
- The following services are now available on the main floor of City Hall, Monday to Friday, 8:30 am to 4:30 pm:
- Business Licensing:
- Payments
- Application submissions
- Detailed/complex inquiries
- Building Permits – General inquiries only
- Development Permits:
- Payments
- Application Submissions
- Subdivision/Fill application form with drawings can be mail slotted/couriered
- Utilities (Shaw/Telus/Fortis)
- A service map is available here.
- All inquiries and primary communication regarding building permits must be made by phone (604-527-4580) or email (inspections@newwestcity.ca). In person face-to-face meeting will be pre-arranged by appointment only.
- The City’s online system for permitting is now up and running live for the following types of applications:
- Demolition – all types;
- Landscaping and/or Hardscaping;
- Oil Tank Removal;
- Retaining Wall or Structure;
- Inspection Document Uploads
- Small scale residential (detached houses including laneway houses)
- All Trades Permits; and
- Tree Permit and No tree declaration.
- An account will need to be created to access the online platform.
- Access to all online services are gathered together in one place on the City’s website: https://www.newwestcity.ca/services/online-services
Inspections
- Inspections are being carried out, provided sites are complying with Provincial orders and advice. Stop work orders may be issued for sites which are not.
Other Changes
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COVID-19 Updates
Permit & Inspection Services Bulletin
Interim Development Review Process
Facility Reopening Plan |
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North Vancouver City
23/11/2020
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Facility Closures
- The City Hall building is closed to the public, is open for business by online service delivery. Some services are available by appointment as well. Our online services and staff are available to help you 8:30am-5pm.
Council Meetings and Public Hearings
Applications and Permits
- The City will continue to process and review planning applications during this time, though applications will not proceed to Council until we are able to resume the public process. Visit our Development Applications page for details.
- Building Permit applications may be dropped off at 14th Street East entrance. Applicants will be emailed a permit application fee invoice once intake processing is completed; fee payments can be made online using CityServe or by cheque via the drop box. A delay of up to 48 hours in processing applications should be anticipated.
- Wherever possible, please apply for trades permits electronically. Application forms are available online at: http://www.cnv.org/permits. Email completed applications to devel@cnv.org.
- Construction permits are now accepted online. Due to the COVID-19 pandemic, the City of North Vancouver is now accepting all construction permit applications electronically, through devel@cnv.org. All permit application processes will remain the same other than receiving the physical document copies.
- Fee payments will be processed using the CityServe Online Service Centre. Hardcopy permit application submissions are still being accepted at City Hall, in a drop box outside the 14th Street East entrance. A delay of up to 48 hours in processing hardcopy applications should be anticipated.
- Building Department is accepting plan sets through a drop box outside of City Hall and are moving rapidly towards digital processes for Building plan submission. Planning is accepting documents and drawings digitally.
Inspections
- Inspections of unoccupied buildings are proceeding with social distancing procedures in place.
- Inspection requests can be submitted via the City’s 24-hr inspection request line at 604-990-4249. They will be reviewed on a first-come, first-served basis. City staff may not attend to all inspection requests in person and may complete inspections based using alternate inspection methods. Should an inspection not be expected to be attended to in person by City staff, applicants will be contacted regarding next steps.
Other Changes
- Staff are not hosting any external meetings (except by phone).
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Updates- COVID-19
Development Application Updates
Online Services
Updates & Announcements
Scenario Planning and Impact Assessment
Transition Plan
Essential City Services Status |
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North Vancouver District
23/11/2020
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Facility Closures
- The District Hall is closed to the public, but staff are still available via phone and email.
- In-person visits to District Hall are limited to paying your property taxes (though the municipality encourages you to consider paying your taxes through online or telephone banking, by mail, or by using the drop box at the front door of the Hall), or to attend Council Meetings and Public Hearings.
Council Meetings and Public Hearings
- Starting September 14, 2020, you can attend Council meetings and workshops in person or watch them live online. If you would like to sign up to speak in person, virtually, or attend the meeting in person as a non-speaking observer, you must email the Municipal Clerk at gordonja@dnv.org before 12pm noon on the day of the meeting.
- In October 2020, public hearings resumed. You can attend the meetings in person or watch them live online.
- Participation in Public Hearings can be done by:
- Speaking in-person: If you would like to speak at the public hearing in person, you must notify the Municipal Clerk at gordonja@dnv.org before 12pm noon on the day of the meeting. If the Council chambers reaches capacity with public input speakers, members of the public wishing to speak will be able to participate virtually. We’ll send you instructions on how to do this prior to the meeting.
- Speaking virtually: If you prefer speak at the public hearing virtually rather than in person, you must notify the Municipal Clerk at gordonja@dnv.org before 12pm noon on the day of the meeting.
- Submitting written content: If you do not want to attend the public hearing, you can submit your comment in writing. Your submission must be received before the close of the Public Hearing.
- All in-person consultations with the public around major projects and initiatives have been cancelled until further notice.
- NEW Meetings with advisory committees are held virtually to complete essential work. All in-person meetings are suspended at this time.
Applications and Permits
- Staff continue to review and process building permits. If you want to submit your application with supporting materials, you must schedule an appointment to drop them off, as District Hall is closed to regular visitors. To schedule your appointment, email staff: plancheckquestion@dnv.org
- Any application materials you drop off will be held in isolation for 24 hours, and then reviewed by staff. You should expect to receive a response from staff by email within about 72 hours of their review of your application.
- If an application is not compliant or there is something missing, staff will email you to explain what is missing or non-compliant, and provide details of how to email or drop off any missing items.
- Once your application is complete and compliant, staff will email you a link that you can use to pay your partial permit fee online. No further work will be done on your application until the fee is received.
- After the fee is received, staff will prepare your building permit, and then contact you to schedule a time to pick it up.
Inspections
- Inspections are still available during the current COVID-19 situation. However, to protect the health of our inspectors and members of the public, please observe these rules:
- Premises to be inspected has to be unoccupied;
- One representative must be on site who can provide entry to the premises, and witness the inspection;
- Appropriate social distancing etiquette must be observed throughout the visit; and
- You must reschedule the inspection if your representative shows any signs of illness.
Other Changes
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COVID-19 Updates and Closures |
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Port Coquitlam
23/11/2020
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Facility Closures
- City Hall is temporarily closed to the public, but open for business. Many services continue to be delivered online.
Council Meetings and Public Hearings
Applications and Permits
- The Development Services offices are closed, and they are encouraging digital submissions when feasible. Otherwise pick up and drop off is via appointment only.
- Business and development online one-stop-shop.
- Development Services: available by phone and email for assistance with proposed and existing applications:
- Building, plumbing, fire or other permits – information and application forms
- Staff have indicated that at present they are continuing to provide normal services levels, and new development, building and business license applications are being accepted and processed.
- Staff are encouraging all communication via phone, email or video conferencing.
Inspections
- Building and plumbing inspections will continue subject to meeting safety requirements.
- Appointments for building inspections
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COVID-19 Updates |
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Port Moody
23/11/2020
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Facility Closures
- NEW City Hall is closed to the public. City staff continue to deliver services and are readily available by email or phone to assist the public.
Council Meetings and Public Hearings
- NEW The City has cancelled in-person Council meetings. Email comments to council@portmoody.ca, watch Council meetings via our live stream, or check Council and Committee Meetings to find agendas, minutes, and videos.
- NEW The City will be holding public hearings electronically by Zoom webinar until further notice. Find out more about upcoming public hearings and how you can participate.
- NEW Civic committees, commissions, and boards will continue to be held electronically.
Applications and Permits
- Wherever possible, please visit apply for permits electronically. Application forms are available online at portmoody.ca. Small files can be submitted via email to buildingpermits@portmoody.ca; larger files can be submitted via our website by using the 2big4email tool.
- Applications cannot be processed until ALL required information is submitted. Incomplete applications will be rejected.
- Cheques are the preferred method of payment. While some fee payments can be processed over the phone via credit card, Damage Bonds must be paid by cheque.
- A delay in processing applications should be anticipated. To coordinate an application intake please email buildingpermits@portmoody.ca or call the Building Department at 604-469-4534.
Inspections
- Inspections will continue via the City’s 24-hour inspection request line at 604-469-4565. Inspections will be prioritized on a first-come, first-served basis. You must book an inspection prior to 4pm to be added to the schedule for the following business day.
- City Building Officials will not enter a building if the building is occupied by anyone other than the person responsible for the inspection request. Alternative inspection methods may be used to confirm substantial compliance with the BC Building Code and the City’s Bylaws. Should an alternative inspection be required, permit holders will be contacted by a Building Official for coordination.
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COVID-19 Updates
Notice to Permit Holders
Moving Forward Plan |
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Richmond
23/11/2020
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Facility Closures
- City Hall is open to the public for:
- Property tax and utility payments. Cheques, debit or credit cards will be accepted. Cash will NOT be accepted.
- Deliveries from both couriers and non-couriers such as builders, designers, architects, and contractors.
- Hours: 8:15am to 5:00pm, Monday to Friday
- The City continues to offer services and can be reached by telephone at 604-276-4000 and email at infocentre@richmond.ca, or by contacting a department directly.
Council Meetings and Public Hearings
- Council Meetings, Planning Committee Meetings, and Public Hearings are proceeding as scheduled (see Council & Committee Meetings below). Members of the public who are interested in submitting comments and feedback on land use applications are encouraged to submit any comments and feedback via email to devapps@richmond.ca or letter mailed to City Hall.
- Development Permit Panel – Members of the public who are interested in submitting comments and feedback on Development Permit applications are encouraged to submit any comments and feedback via email to devapps@richmond.ca. Any applicants with questions on their applications should contact their Planner or call 604-276-4138 or 604-204-8653. Additional details on upcoming Development Permit Panel meetings will be released as this information becomes available. Information on upcoming Development Permit Panel meetings can be found on the Development Permit Panel page.
- The public can now participate in City of Richmond Council meetings via telephone following implementation of a new access system for video meetings.
- People who wish to speak at a meeting must register in advance. They will then receive instructions on how they will be connected on the day of the meeting along with any procedural requirements. More details on how to participates are available here.
- They can also submit comments on meeting agenda items by email to CityClerk@richmond.ca or mail to: Mayor and Councillors, City of Richmond, 6911 No. 3 Road, Richmond, BC, V6Y 2C1.
- Delegations wishing to be heard on an item that is on the Regular Council Meeting agenda can submit comments by 6 p.m. on the Monday of the meeting by emailing cityclerk@richmond.ca or dropping off comments in the Drop Box outside City Hall.
Applications and Permits
- Previously submitted Development Applications continue to be processed. Staff are available by email and phone.
- New applications can be submitted by Courier to City Hall.
- Any applicants with questions on their applications should contact the Planner or call 604-276-4138 or 604-204-8653
- For Building/Plumbing/Gas/Tree and Demolition Permit applications, completed application forms and supporting materials along with payment by cheque can be sent to Richmond City Hall via courier only. Please contact City staff at 604-276-4000 to arrange for drop off and receipt of materials as well as pick up of permits.
- Electronic applications and supporting materials can also be submitted. Completed forms, materials and a covering message should be addressed to the email: building@richmond.ca
- Contact building@richmond.ca, or via phone at 604-276-4118 for general inquiries.
- Inquiries on applications that are already in-process should be forwarded to the Plan Reviewer in charge via email or telephone. Please include your address or permit number in all correspondence.
Inspections
- For Building/Plumbing/Gas/ and Tree Inspections:
- Requests for inspections continue to be received, however some may have unavoidable service delay or interruption
- All physical site inspections to existing, occupied residential dwellings are suspended until further notice.
- For all other construction, alternative arrangements to inspection compliance may be made upon contacting the inspector
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- to arrange for certification of work through site observation reports from the registered professional
- to arrange for site conditions that will allow physical inspection respecting all VCH and WorkSafe regulations and guidelines.
- Contact 604-276-4111 for general inquiries on inspection procedures.
Construction Hours
- The City is willing to consider applications for Temporary Noise Bylaw Exemption Permits on multi-family developments to help the industry mitigate the schedule impacts caused by following these important Provincial guidelines.
- The normal exemption application process will still apply, however the 3 weeks advance notice period will be waived and COVID-19 noise bylaw exemption requests will be expedited by the City.
- Please note that the impacts to adjacent residences must be mitigated, and noise generating activity outside of the bylaw hours should be minimized as much as possible. Noise complaints will still result in cancellation of any approved noise bylaw exemptions.
Other Changes
- In-person public open houses are cancelled. Consultation and communications are being shifted online to platforms including LetsTalkRichmond and virtual open houses.
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COVID-19 Updates
News Release
Restoring Richmond Plan
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Squamish
23/11/2020
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Facility Closures
- Front counter service is open at Municipal Hall with in-person service between 10 a.m. and 3 p.m. Monday through Friday. Seniors Hours are in effect between 10 a.m. and 11:30 a.m. daily, and seniors will be prioritized throughout the day. Physical distancing, enhanced sanitization protocols and customer limits are in place.
- The District of Squamish has resumed front counter services at Municipal Hall in line with Phase 2 of the BC Restart Plan.
- While Municipal Hall functions have remained in place virtually, the District now offers in-person service between 10 a.m. and 3 p.m. Seniors Hours will take place from 10 a.m. to 11:30 a.m. daily, and seniors will be prioritized throughout the day. Physical distancing, enhanced sanitization protocols and customer limits are in place
Council Meetings and Public Hearings
- Regular Council meetings and Committees are proceeding.
- Participation in Public hearings can be made in four ways:
- Written submissions: Please send written submissions to hearing@squamish.ca. Alternatively, submissions may be submitted to the front counter at Municipal Hall by 3 p.m. on the date of the Hearing, or submitted at the Hearing.
- Electronic participation during the meeting: Meetings continue to be held virtually using the Webex platform. Webex can be accessed through a computer or the Webex mobile phone app.
- Telephone participation during the meeting: From a landline or mobile phone, you can join the meeting by calling: 1.604.449.3026. Meeting access code = 146 367 8438. There is no participant ID.
- In-person attendance at Stawamus Chief Activity Room at Brennan Park Recreation Centre: Limited in-person public participation is available for those unable to participate by electronic means.
- Due to COVID-19 related public health orders and limitations on available physical space, public attendance will be limited to 30 people to comply with the Order of the Provincial Health Officer for Gatherings and Events.
Applications and Permits
- The Community Planning & Infrastructure Department is operating at a reduced capacity until further notice in order to meet community expectations and support local businesses that are able to operate.
- Development and Building Permit applications are being accepted and processed.
- Contact planning@squamish.ca prior to submission of any planning application (such as Rezoning or
Development Permit) to confirm details, protocol and fees.
- Email application submissions to planning@squamish.ca with a Dropbox or Sync link to all documents in submission, ensuring all documents bear signatures where necessary. Applications will be date stamped once all required documents and payment are received. Applications missing documentation will not be considered received, but will be held until all documents received.
- Once all application requirements have been submitted, payment may be made by credit card* over the phone or by cheque via the District’s drop box located at Municipal Hall. Any submissions via the drop box at Municipal Hall must be provided in an envelope. Physical drop box submissions will not be opened for at least 24 hours. *The District will not record nor retain credit card information.
- Securities of any kind must received by cheque or Letter of Credit, as per District policy.
- Hard copies of the application and any plans may be required to be provided at a later date when the public health situation improves.
- Contact building@squamish.ca prior to submission of application to confirm details, protocol and fees.
- Building permit documents are to be enclosed in an envelope and dropped off in the drop box located at Municipal Hall. Emailed submissions to building@squamish.ca are also possible if documents bear all the necessary seals and signatures (note this may not be possible for some Schedules) with a Dropbox or Sync link to all documents in an email. Email submission for HOT2000 documentation can take place at the time of plan review. Energy Pre-Construction Report is required for application.
- Plans and documents that are too large to be dropped off at the Municipal Hall drop box are to be submitted by scheduling an appointment at Municipal Hall front door with staff ahead of time. Staff will provide a box outside for the applicant to place plans in the box. All documents submitted will not be opened for at least 24 hours.
- Once all application requirements have been submitted, payment may be made by phone with a credit card or cheque via the drop box located at Municipal Hall. Any submissions via the drop box at Municipal Hall must be provided in an envelope.
Inspections
- Building Inspection and Engineering Inspections services are being offered with special protocols in place to ensure staff and community health is not compromised.
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COVID-19 Updates
Operational Plan
COVID-19 Safety Plan for Resuming Limited Public Attendance at Council Meetings and Public Hearings |
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Surrey
23/11/2020
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Facility Closures
- NEW Masks are now required for all City of Surrey civic facilities.
- In light of the ongoing and rapidly evolving COVID-19 pandemic, Surrey City Hall is switching to appointment-only.
- Our customer service team is happy to assist you over the phone or via email. We are providing in-person appointments if you need to speak to staff in person. We encourage you to reach out to get the information you need, while still practicing social distancing.
- At this time, staff will only be available at City Hall. The office at the Surrey Operations Centre will be closed at this time.
- Many services that are done at City Hall are fully available online. See our full list of online services, or see below for appointment information.
Council Meetings and Public Hearings
- NEW Council meetings will be returning to virtual meetings to ensure the safety of the public, staff and Council members. Meetings conducted virtually and live-streamed on our website.
- Public Hearing swill now take place virtually, with opportunities to participate by phone and through written submissions.
- NEW For public hearing items, members of the public have the following options to participate:
- People can provide their written submissions by email to clerks@surrey.ca or by mail to Mayor and Council at 13450 – 104 Avenue, Surrey, BC, V3T 1V8. The deadline to receive submissions is by noon on the date of the public hearing.
- To speak via telephone during the public hearing, people can register in advance between noon and 5 p.m. on the day of the hearing. The submission form will only be available during this time. The form can be found here on Monday. Once registered, city staff will contact the registrants before the hearing to provide further information on how to phone in and participate in the meeting. If you miss this registration period, please watch the live meeting as there will be an opportunity for you to call in for a limited period of time. Speakers will be given five minutes for each item they wish to speak to.
- If people do not wish to speak, but would like to express their support or opposition, they can phone the city’s dedicated number 604-591-4132. The lines will be open between noon and 4:30 p.m. on the day of the Council meeting.
- People will need to provide the public hearing item, their first and last name, their address and whether they are in support or opposition.
Applications and Permits
- Planning & Development now has a call centre to replace the services normally provided at our 2W Service Counter at City Hall. Callers will be transferred to a staff member who will provide direction with respect to submitting applications, paying fees, requesting data, enquiring about land use, and booking appointments with specific staff. Call 604-591-4086 for assistance. Note that Requests for Inspections should be made through our regular systems not through this call centre.
- All Planning & Development permits will now be digitally accepted by email at permitapplication@surrey.ca.
- Applicants must submit all necessary documentations, similar to in-person permit application submissions. Once Planning & Development staff receive an emailed permit application, the attached documents will be printed and saved digitally. Regular permit intake procedures will then continue as usual. Any permit application deficiencies will be communicated by email.
- Planning & Development has the right to request hard copy permit application submissions when appropriate. While we intend on lessening in-person interactions and avoiding you from visiting City Hall, hard copies may be necessary depending on the scope of work and project size. Should this be the case, we will let you know after you have attempted to submit your application by email.
- Note that Surrey City Hall has switched to appointment-only. Hard copies of plans, applications and other documents normally accepted at 2W, 3W and 4W counters are to be left in the drop box near the public entrance at Parking Level P1. Pick up of permits, plans and other documents normally from 2W, 3W and 4W is now at the Reception Desk at 1W.
Inspections
- Building, Plumbing, Electrical and Trees and Landscape inspections are still being scheduled; however, until further notice, there will be no inspections of occupied homes, properties and spaces; and no inspections when City Officials, at their sole discretion, believe there is a health hazard.
- Inspections will be carried with only one person present to meet the inspector while maintaining appropriate social distancing.
Other Changes
- New and in-stream projects with a construction value of over $25 million will benefit from a 50% reduction of many development-related fees.
- To protect our staff, the City has begun implementing remote work options that ensure employee safety while maintaining full continuity in City operations.
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COVID-19 Updates
10-Point Action Plan |
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Vancouver
23/11/2020
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Facility Closures
- All City Hall buildings are closed except by appoint, in some cases.
- NEW Wearing a mask is expected if you need to visit City, Park Board, and library facilities.
Council Meetings and Public Hearings
- Council meetings are conducted virtually and live-streamed on our website. Clerk staff operate meetings from the Council Chambers at City Hall but elected members of Council, City staff, and rezoning applicant representatives participate remotely.
- The best way to participate is by sending your comments online or speaking by phone.
- Council-appointed advisory meetings, pop-up and street activities, along with rezoning open houses, as well as all boards and commissions meetings have been suspended until further notice.
- Vancouver has restarted rezoning open houses using a virtual platform. For more details please see the City’s recent news release.
Applications and Permits
- The Development and Buildings Services Centre (Vancity Building) is open for appointments or payment only, email csg.enquirycentre@vancouver.ca
- Staff are continuing to process and review applications to help ensure businesses can continue to operate
- The Engineering Services Centre (Crossroads) is open for appointments only, call 604-871-6730.
- Planning & Development now has a call centre that allows residents to avoid visiting City Hall. Call 604-591-4086 for assistance.
Inspections
- Development, building, trades, fire, and licensing inspections are continuing as normal with enhanced safety precautions.
- Construction hours: Staff are implementing a case by case review of exemption requests. The process will include the following considerations:
- The intake team will now prioritize exemptions for critical construction activities, such as those related to health care, sheltering, child care, etc;
- Staff will be taking into account a worksites’ ability to achieve social distancing requirements;
- To streamline the application process the City will add additional staff as needed to support noise bylaw exemption requests, should there be a significantly increase above our current levels; and
- The Engineering department is already allowing infrastructure construction to operate with longer daytime hours due to decreased demand for the road network during core hours, which should enable some sites to operate more efficiently within our noise bylaws.
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COVID-19 Need to Know
COVID-19 Response Dashboard
City Facilities Affected during COVID-19
Restart Smart Vancouver |
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West Vancouver
23/11/2020
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Facility Closures
- NEW The Municipal Hall is open for Council meetings only. District staff continue providing the same essential services by phone or email. Contact us.
- NEW Masks are now mandatory in all District facilities.
Council Meetings and Public Hearings
- Council meetings are proceeding. Additional technology is being implemented to support public submissions to Council via webcam. More information will be provided when the Council agenda is posted to westvancouver.ca.
- The public is encouraged to watch Council meetings online, and, if you wish to present to Council, consider submitting your comments to mayorandcouncil@westvancouver.ca instead of attending in person. The District has implemented physical distancing measures, and the capacity of the Council Chamber is therefore limited.
- After suspending all consultation in Mid-March as a result of the ban on mass gatherings, Council is preparing to hold public hearings using a new electronic model that allows both virtual and in-person participation.
- Members of the publish wishing to participate virtually can submit written comments, participate by phone or webcam. Full details on the new Public Hearing procedures are available online.
Applications and Permits
- Staff have indicated that the District has implemented plans to continue receiving and reviewing all permits and subdivisions, along with continuing to review rezonings and development permits.
- In response to COVID-19, effective Monday, March 30 the District is no longer accepting paper applications or paper documents for construction and trades permits. We are still open for business and here to accept new applications and documents for existing applications electronically.
- Information on how to apply for permits online is available on the City’s website: https://westvancouver.ca/news/construction-permits-accepted-electronically
- Signage has been posted directing staff to monitored phone lines and email addresses for inquiries.
- In-person meetings will no longer place, and instead will be held online or via phone.
Inspections
- Inspections will continue, however inspectors will not enter occupied homes or businesses and the District is examining the possibility of virtual inspections.
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COVID-19 Updates
Restart Model |
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White Rock
23/11/2020
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Facility Closures
- White Rock City Hall has reopened for scheduled appointments, with safety and cleaning measures in place.
Council Meetings and Public Hearings
- City Council Meetings will continue to be held with livestreaming available.
- NEW Delegations to Council: At this time, although the Council meetings remain closed to the public, you may appear as a Delegation before Council through electronic means. Please email ClerksOffice@whiterockcity.ca with “Delegation Request” typed in the subject line. Space is limited to four (4) delegations per meeting. Applications to appear as a delegation are due 8:30 a.m. the Monday prior to the meeting.
- NEW City Committee Meetings: Most of the City’s Select Committees are meeting once again through electronic means. These meeting can be watched online at whiterockcity.ca/CouncilMeetings. The meetings are recorded, archived and available on the City’s website at any time.
Applications and Permits
- Staff are still working on and reviewing applications. However, comments from some departments (e.g. Fire) will be delayed because of their focus on responding to COVID-19.
- All completed building permit application packages, along with a cheque for the application fee ($200.00), will need to be submitted to City Hall. This can be done through either the Finance drop box at the front entrance, mailed in to the Planning and Development Services Department at 15322 Buena Vista Ave., White Rock BC V4B 1Y6, or through a coordinated drop off time with staff so that the application and payment is retrieved in a safe and timely manner.
- If all the required documents and drawings are included, the application will be processed and placed into the building permit review queue. If the application is not complete, an email will be sent to the applicant, notifying of the deficiencies by the Permit Clerk. The permit will not be processed until such time that the outstanding documentation has been submitted.
- Application forms and checklists can be located on our website through the Forms & Applications page. Any inquiries regarding the application process or checklist requirements can be made with the Building Department at building@whiterockcity.ca or 604-541-2136.
- All completed and signed sprinkler and plumbing permit applications are to be either dropped off at City Hall through the Finance drop box at the front entrance, or submitted by mail to the Planning and Development Services Department, with payment enclosed via cheque. Applications for sprinkler and plumbing permits are found on our website in the Forms & Applications page. To calculate the required fee, please email or call staff for clarification at building@whiterockcity.ca or 604-541-2136.
Inspections
- Inspections are still occurring, however precautions are being taken with regards to COVID-19.
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COVID-19 Updates
Building Department Updates
Affected City Services |
